Frequently Asked Questions

An individual lease provides each resident with their own separate lease agreement and responsibility for only his/her monthly rent installment and applicable utility and parking charges. By signing an individual lease, you are only taking responsibility for your rent installment and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).

No, bills are not sent to residents each month, but you may see payment reminders posted around the property.

All residents require a guarantor to complete the guaranty agreement.

A resident can act as their own guarantor if they can show documentation as outlined in the lease agreement that they have income greater than three times the monthly rent installment.

The guarantor will need to sign the guaranty agreement. If the resident is not of legal age to execute a contract, the guarantor will be required to sign both the lease and guaranty agreement.

Yes, you can list the roommates you have chosen on your profile card when completing your lease. It is important that all roommates list each other and that all requests are mutual.

Yes, you will be given a profile card when completing your lease contract that will inquire as to your study habits, social habits, and hobbies to help us match you with residents that have similar preferences in your floor plan.

You can list your preferences on your profile card and housing application and we will do our best to place you in the unit that fits those requests. All requests are served on a first-come, first-served basis and are taken in order based on the date your application was received.

Feel free to place as many requests as you would like on the back of your application. We will try to meet your requests as best as possible. Please understand that not all requests are guaranteed.

We will send welcome packets to all incoming residents at The Ridge on or before July 15, 2014. This packet will include your roommate names allowing you the opportunity to meet them before moving in. If you do not have roommate requests, we will assign your roommates based on information submitted on the Roommate Preference Card completed with the application.

The Ridge offers 12-month leases beginning August 12, 2017 and ending July 31, 2018

Our Move-In date for the 2017/2018 term is August 12, 2017 to July 31, 2018. Please note: Any missing paperwork or unfulfilled financial obligations may delay the Move-In process on the scheduled Move-In date.

This depends on the availability of rooms and timely payment of the applicable transfer fee.

As mentioned earlier, we do not offer an official lease termination clause to our residents. All residents are responsible for the entire term of the contract.

All of our apartment homes are very spacious and provide a lot of room for you to bring personal furniture items. Please make note that all furniture owned by The Ridge must stay within the apartment.

Each bedroom contains a comfortable full-size bed.

While this is unfortunate, you will be responsible for paying $25 for a replacement key, so don’t lose it. Your locks will be replaced with new locks and no one will be allowed access to your apartment.

It has already been prorated for you This means from August 12, 2017 – July 31, 2018 you have a total contract amount. In the past we would collect the total owed in 2 equal installments (August and January), similar to how you would pay tuition. However, many residents and parents asked for a 12 month equal installment plan. So we now divide the total for the lease term into 12 equal installments due on the 1st of each month (August-July). You are simply paying off the total lease term owed.

As a courtesy, we sign and store packages for all residents and are not responsible for any lost/misplaced mail/packages. Once it is received in our office, you will receive an email or phone call from us stating that you have a package ready for pick-up. To collect the package, your must present your ID and the name on the package must match it, otherwise, you will not be allowed to receive it. All packages not collected within 7 days will be returned to sender.

Packages are available at the following times: 9 am – 8 pm Monday-Friday, 10 am – 5 pm Saturday, 1 am - 5 pm Sunday.

Great news! The Ridge added a new feature that lets you pay online! View your balance, submit electronic checks or pay with a Visa, MasterCard or Discover from any computer. Just log onto our website and click the “Pay Rent” link. This will take you to our resident pay rent portal page. There is a small convenience charge for this service.